Experience Standards
for Customers and Employees
Internationally Recognised Customer and Employee Experience Standards with Independent Certification through British Standards Institution and Implementation and Accreditation in South Africa by Schadré Consulting.
1
International
Customer Experience Standard
The standard for organisations where services and products are delivered through physical channels/touch points.
2
International Digital Customer Experience Standard
The standard for organisations where services and products are delivered through digital channels/touch points.
3
International Employee Happiness and Wellbeing Standard
The standard for organisations where employees are highly valued and Employee Experience Success is prioritised.
Without standards, there can be no improvement
- Taiichi Ohno
International Digital Customer Experience Standard (IDCXS2022)
The Internationally Recognized Global Standard developed by the International Customer Experience Institute (ICXI) uses a holistic model to measure, guide and enable management practices for Customer Experience Success in Digitally Focussed organisations where services and products are delivered through Digital Channels.​
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By achieving and adhering to this standard, organizations elevate their Digital Delivery practices and strengthen their focus on the Digital Customer Experience.
International Employee Happiness and Wellbeing Standard (IEHWS2023)
The Internationally Recognized Global Standard developed by the International Customer Experience Institute (ICXI) uses a holistic model to measure, guide and enable management and business practices for Employee Experience Success.
This standard can be used by organizations of any size or sector to establish the most positive and productive work environment possible for the mutual benefit of employees, customers and the organization.​
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The value of your employees in ensuring your Customer Experience Success has always been well understood and IEHWS creates objective methods and criteria for application in your company/organisation.​
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The primary aim of IEHWS2023 is to motivate organisations to focus their attention on their biggest asset “their Employees” through the delivery of employee happiness and wellbeing techniques​.
International Customer Experience ​
Standard (ICXS2019)
The Internationally Recognized Global Standard developed by the International Customer Experience Institute (ICXI) uses a holistic model to measure, guide and enable business and management practices for Customer Experience Success.
This standard can be used in organisations where services and products are delivered through physical channels/touch points.​
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By achieving and adhering to this standard, organizations not only elevate their Customer-Facing practices but also strengthen their Customer Experience capabilities, ultimately driving sustainable growth and success in today's competitive landscape.