CX Measurement
Measurable results and strategic insights
Understanding the effectiveness of your CX initiatives is crucial to continuous improvement. We provide sophisticated measurement tools and analytics to gauge the success of your customer experience efforts. Our data-driven approach offers strategic insights that go beyond surface-level metrics, providing you with actionable information to refine your strategy and achieve measurable results.
CX Measurement Framework
CX Standards
Objective Evidence Based Standards
International CX Standards Certification by BSI & issued issued by IXCI. Available for implementation by regional partner - Schadre
01
CE Index
CX Competitive Measure
02
03
CX Strategic Measure
CX Strategic Measure
Voice-of-Customer (VoC) Reputational Survey 1-2 per year aligned to CE-Index
04
CX Operational Measure
Transactional VoC, Social Media Sentiment, Customer Complaints & Resolutio
05
Foundation & Cultural
Company-wide alignment between management, customer facing & support staf
06
EBGI & RoXI
First ever financially based Experience Based Growth Index and Return in Customer Experience Investment (RoXI)
Customer Centricity Maturity Assessment
