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CX Measurement

Measurable results and strategic insights

Understanding the effectiveness of your CX initiatives is crucial to continuous improvement. We provide sophisticated measurement tools and analytics to gauge the success of your customer experience efforts. Our data-driven approach offers strategic insights that go beyond surface-level metrics, providing you with actionable information to refine your strategy and achieve measurable results.

CX Measurement Framework

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CX Standards
Objective Evidence Based Standards

International CX Standards Certification by BSI & issued issued by IXCI. Available for implementation by regional partner - Schadre

01

CE Index
CX Competitive Measure

02

03

CX Strategic Measure
CX Strategic Measure

Voice-of-Customer (VoC) Reputational Survey 1-2 per year aligned to CE-Index

04

CX Operational Measure

Transactional VoC, Social Media Sentiment, Customer Complaints & Resolutio

05

Foundation & Cultural

Company-wide alignment between management, customer facing & support staf

06

EBGI & RoXI

First ever financially based Experience Based Growth Index and Return in Customer Experience Investment (RoXI)

Customer Centricity Maturity Assessment

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